SPS Dispensing Assistant | New Era Pharmacy

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SPS Dispensing Assistant | New Era Pharmacy

Location: Jersey

Hours: 39 hours

Job Role

Do you want to be part of something different, unique, meaningful, giving you a real sense of purpose, pride and belonging, then come and join the Co-operative Society, were Co-operation, Openness, Passion, Empowerment and Recognition are our values and our People are at the heart of our Pharmacies.

We are looking for a SPS Dispensing Assistant to join our team at New Era Pharmacy.

No two days are ever entirely the same, but your daily duties may include:

Dispensing of products covered as part of the Subsidised Product Scheme (SPS) contract in accordance to the authorising voucher
Maintaining records of supply as per contractual agreement with the States of Jersey governing the provision of the SPS
Ordering and maintaining stock to ensure efficient supply and delivery of service
Liaising between patients, pharmacists and clinicians
Provision of excellent customer service, both at the pharmacy counter and on the telephone
Dispensing of medicinal devices, appliances and other products, with an awareness and understanding of a broad range of relevant work procedures and practices. Ensuring all duties to be carried out in accordance with the business’ standard operating procedures.
Ordering of SPS stock, then receiving and checking SPS orders in a safe and efficient manner in accordance with standard operating procedures. Ensuring all stock is stored appropriately and safely. Handling all medicines / stock strictly in accordance with expected standards / regulations / training undertaken.
To provide frontline customer service in the SPS area of the pharmacy. Dealing with customer queries both over the counter and the telephone, handling all queries sensitively, patiently, discreetly and confidentially, demonstrating good interpersonal and prioritisation skills.
To respond to queries and offer advice relating to the supply / availability of SPS items. Knowing when it is appropriate to refer a customer to the responsible Pharmacist. Liaising between customers and the SPS Team Leader as and when necessary, relaying clear and accurate information.
Able to organise their own day to day activities and that of the SPS team and may act as a ‘buddy’ to new colleagues
When needed, assist with sale of over-the-counter medicines, operating till, handling cash / cards and account payments in an appropriate manner.
To support the safe and correct transfer of dispensed SPS products to customers.
Ensuring safe disposal of expired and returned SPS products
Responsible for carrying out general maintenance and housekeeping, ensuring all work areas are clean and tidy and shelves are filled with optimum amounts of stock.
The performance of any other duties required by SPS or Pharmacist Manager in pursuance of a successful operation.

All we need from you is:

Excellent interpersonal skills. Able to communicate with a variety of people, with patience, particularly in instances where there may be barriers to understanding
Good written and verbal communication skills in English
Able to handle sensitive and confidential information
Strong customer service skills / care for customers
Excellent attention to detail, demonstrating accuracy and precision.
Able to use technology / software relevant to their role to a good level. Including Microsoft Office suite and Patient Medication Record software. To deliver quality outputs.
Able to demonstrate an understanding of The Society Aims and Values
Able to demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team.
Able to safely move stock following manual handling principles
DBS check is required.

In return we offer: